Archive for May, 2008

I finally got the laptop back from acer on friday 9th May. 24 whole elapsed form the time I rang support. They did however, whilst having the laptop back the second time, replace all the rubber feet on the bottom. As of today there are now 2 missing… Better adhesive is required I think.
However, service levels aside, the laptop now runs a lot cooler, I’m guessing it was pretty bunged up with a couple of years of dust, and overheating problems were causing the instabilities.
The end result is I am happy with the laptop repairs, but boy was it a bit of a journey. Acer’s customer service has improved in the last two years, there was no long waiting for someone to answer like before, but the procedures and the technicians have room for improvement. I would have thought they would keep at least a small level of stock, instead of ordering on demand and the fact that the screen came back scratched (I am convinced purposely, maybe they were reading my blog ) is just not acceptable in my opinion.