Had fun yesterday, rang Acer to get an update on the progress. They have “fixed” all the problems, but didn’t have any record of my warranty details, despite being told all the details when I opened the support call. I eventually managed to get it sorted, someone had typed the serial number on the warranty policy incorrectl.y

Today, I rang again today to see how it was progressing and told it was on hold as tomorrow they have to have a meeting to see if they are going to charge me for the new rubber feet to go on the bottom of the laptop !

If they try, I am going to argue that either they have fallen off as the glue was defective and therefore it’s covered as a defective part, or they must have accidentally fell off, in which case the accidental damage covers it. I don’t think I’ll sleep tonight with the anticipation….