Finally got my Acer back, which was an 8 day turn around which including the day for dhl to mess up wasn’t too bad. It was meant to be 5 days however, but the inter-departmental arguments between customer services and the repairs department over me having to pay for some new rubber feet for the bottom of the laptop delayed matters. Repairs, wanted me to pay for 4 little rubber feet, and said it was not included in the full 3 year warranty with accidental damage. Customer Services said I didn’t have to pay. After they could not come to an agreement Customer Services informed me they would have to send some through the post and I’d have to fit them my self. They could not however ship them with the PC that was being returned that day !

Overall, no where near as bad as last time, at least they didn’t loose my pc. Customer Services, i.e. the phone answerers, were consistently quick at answering the phone and polite and helpful. The repairs lot, being techies seemed to have no social skills at all and what they did have was more abundant than their common-sense.